We understand that there is currently a high level of uncertainty surrounding any holiday plans for Australian & New Zealand guests due to the developing situation around COVID-19. In order to provide you with additional support with regards to your travel arrangements we have introduced the ‘Flexible Cruise Programme’ which applies to all existing bookings where the departure date falls on or before 31st December 2020.
The Flexible Cruise Programme allows guests who have already booked with us, either directly or through a travel agent, to reschedule their cruise to any departure date up until 31st December, 2021. For those booked on a cruise only basis this change can be made up to 48-hours prior to original cruise departure, and for those booked on a Fly Cruise* product up to 5 working days prior to departure.
When looking to reschedule your cruise, you can select any cruise within any geographical area. Your new cruise can be up to the value of your current cruise, however if the new cruise is of higher value you will be required to pay the difference.
For direct customers who would like to request to use the Flexible Cruise Programme please call us AU: 1300 028 502 NZ: 0508 4278 473. If you booked through your travel agent, please call them and they will be able to assist to move your cruise. If your cruise is due to depart after this date, then please bear with us. We are monitoring the situation and reviewing our policies accordingly, and will be in touch in due course with any additional changes.
Thank you for your continued support and understanding at this time.
*Unless additional costs charged by Airline company.