General Information

Introduction

Whether you're just curious or you have already booked a cruise with us and want to find out more, here you can find all the information you need.


Planning to sail with us soon? Click here find out more about our enhanced Health & Safety measures and our new, even safer onboard experience. 



Our mission at MSC Cruises is to do everything we can to make your holiday as relaxing as possible from the moment you book it to the moment you disembark your ship.

With MSC Cruises the journey is the destination

General Information

Conditions of Carriage

Standard Conditions of Carriage

These Conditions of Carriage set out the terms that govern the relationship, responsibilities and liabilities as between the Passenger and the Carrier and are BINDING ON THE PARTIES. The Passenger has entered into a Passage Contract with an Organiser and these conditions have been incorporated into the Passenger’s contract with the Organiser. These Terms and Conditions of Carriage will also apply where the Vessel is being used as a floating hotel whether or not there is a Passage Contract and whether or not there is any carriage.

You must carefully read these conditions of carriage which set out your rights, responsibilities and limitations to make claims against the Carrier, its servants and/or agents. The Carrier’s liability is limited as set out in Clauses 22 and 23.
More information
Standard Conditions of Carriage

Useful Information

Health and Medical Requirements

Disabled Guests and Guests with reduced mobility are referred to the Booking Conditions.


Any Guest with a condition that may affect fitness to travel, or any other special need, is asked to provide full details by filling in the appropriate form at the time of booking, and may be asked to submit a doctor’s certificate. The Company can refuse the booking or the carriage of any Guest who is deemed to be unfit for travel or whose condition may constitute a danger to themselves, the vessel, aircraft and/or other Guests on the grounds of safety.
Any specific transport and/or lodging and/or assistance needs must be communicated at the time the reservation is made, and are subject to availability.
Ships are not equipped with specialised rooms, equipment or medical assistance.
Pregnant women must, at the time of booking, produce a medical certificate from a doctor confirming the week of pregnancy and their fitness to travel on board a cruise ship for the period of the cruise and for the actual itinerary. MSC Cruises cannot accept a booking by, or carry, any Guest who will be 24 weeks pregnant or more by the end of the Cruise. MSC Cruises is not responsible for any consequences resulting from a Guest’s condition, whether or not it is evident.
No refund or indemnity is owed to any Guest who cannot begin or continue the trip due to their own condition.

What to wear onboard

Please make sure you pack appropriate clothing for the various activities you will undertake during your cruise, such as parties, dinners, sports and shore excursions.


- Daytime Attire: casual wear is recommended for daytime attire. Shorts and T-shirts are permitted.
Evening Wear : a more polished look is recommended for evening wear when dining in the Main Dining Rooms and Specialty Restaurants and while enjoying the entertainment in the theater, bars, and lounges. Collared shirts, tailored pants or shorts, skirts, and dresses are suggested. Layers and a light   jacket or sweater are suggested for cooler nights and in the ship’s air-conditioned public areas.
- Gala Night: on Gala Night, dress to impress! Whether that means a tuxedo, suit and tie, evening gown or cocktail dress, or perhaps it’s your very best jeans and polo shirt, your attire should fit your own level of elegance. The only thing required is your smile.
- Dress Restrictions : specific restrictions may be enforced by onboard staff members including restaurant hostesses and management. At no point is swimwear allowed in any formal dining venue for any meal, including breakfast and lunch. Shorts, flip flops, and tank tops are not allowed for Evening.  Wear or Gala Night in the Main Dining Rooms, Specialty Restaurants, or MSC Yacht Club. T-shirts are not allowed to be worn for Gala Night. Dress code rules that are posted outside the buffet should be followed.
- We organise various daytime and evening Theme Parties on board. You may wish to bring 60s and 70s floral gear for the Flower Glory Party, white clothing for the White Party, and something green, white and red for the our MSC Little Italy entertainment.
- For sports lovers, gym shoes and tracksuit are must-haves when using our cutting-edge gym and attending yoga and dance courses, where available.
- We also recommend you bring a pullover or shawl to help with the changes in temperature between the air-conditioned interior of the ship and the deck areas.
- For shore excursions, which may include visits to religious sites, we advise that appropriate clothing be worn (covered knees and shoulders, no low-cut tops).

- For cruises sailing towards the Svalbard islands and Polar areas, please ensure you have adequate polar clothing

Hotel Service Charge

During your cruise you will meet staff throughout the ship who provide you with excellent service. They are supported by just as many staff and crew who work hard behind the scenes to ensure you enjoy every moment of your cruise. For your convenience MSC Cruises automatically add a daily Service Charge to your onboard account, based on your chosen itinerary and the number of days for which the services are actually provided. The Service Charge serves to ensure we maintain the highest quality standards of service to our guests. The daily amounts are calculated with this in mind and cannot be modified. For your ease you can prepay your service charges at time of booking in AUD or NZD dollars prior to final payment. Should you wish to remove any of the daily Service
Charge in the unlikely event that you do not receive satisfactory service, you may do so by contacting the Guest Relations Manager onboard. MSC Cruises does not recommend tipping individual members of staff. The Service Charge amount wether onboard or prepaid can fluctuate at any time subject to exchange rates and cost variations and MSC Cruises will exercise its best endeavours to notify you of any changes to the Service Charge if and when it arises.


MEDITERRANEAN, NORTHERN EUROPE, ANTILLES, DUBAI, EMIRATES and OMAN, MSC WORLD CRUISE 

Mediterranean, Northern Europe, Antilles and Emirates

MSC Grand Voyage to/from Dubai, Emirates & Oman; Antilles

MSC World Cruise

Adults (12 and over) 10 Euro per night Adults (12 and over) 10 Euro per night Adults (12 and over) 10 Euro per night
Child (2 and over) 5 Euro per night Child (2 and over) 5 Euro per night Child (2 and over) 5 Euro per night
Child (Under 2) No Service charge applied Child (Under 2) No Service charge applied Child (Under 2) No Service charge applied


SOUTH AFRICA CRUISES
South Africa Cruises   MSC Grand Voyages to South Africa 
(Northbound)
  MSC Grand Voyages to South Africa
(Southbound)
Adults (12 and over) $ 8 US Dollars per night Adults (12 and over)
$ 12.5 US Dollars per night
Adults (12 and over) 10 Euro per night
Child (2 and over) $ 4 US Dollars per night Child (2 and over)
$ 6.25 US Dollars per night
Child (2 and over) 5 Euro per night
Child (Under 2) No Service charge applied Child (Under 2)
No Service charge applied
Child (Under 2) No Service charge applied


SOUTH AMERICA, RED SEA CRUISES

South America, Red Sea Cruises MSC Grand Voyages from South America, Red Sea
(Northbound)
MSC Grand Voyages to South America
(Southbound)
Adults (12 and over) $ 12.5 US Dollars per night Adults (12 and over) $ 12.5 US Dollars per night Adults (12 and over) 10 Euro per night
Child (2 and over) $ 6.25 US Dollars per night Child (2 and over) $ 6.25 US Dollars per night Child (2 and over) 5 Euro per night
Child (Under 2) No Service charge applied Child (Under 2) No Service charge applied Child (Under 2) No Service charge applied


CARIBBEAN, USA & CANADA CRUISES

Caribbean Grand Voyages from Caribbean (Northbound) Grand Voyages from Caribbean (Southbound)
Adults (12 and over) $ 14 US Dollars per night Adults (12 and over) $ 12.5 US Dollars per night Adults (12 and over) 10 Euro per night
Child (2 and over) $ 7 US Dollars per night Child (2 and over) $ 6.25 US Dollars per night Child (2 and over) 5 Euro per night
Child (Under 2) No Service charge applied Child (Under 2) No Service charge applied Child (Under 2) No Service charge applied


ASIA (CHINA, JAPAN AND KOREA)

Asia
MSC Grand Voyages to Asia
Adults (12 and over) $ 14.5 US Dollars per night

Adults (12 and over) 10 Euro per night
Child (2 and over) $ 14.5 US Dollars per night

Child (2 and over) 5 Euro per night
Child (Under 2) No Service charge applied

Child (Under 2) No Service charge applied

Voltage

Electricity on board all ships is supplied at a voltage of 110/220 V in the cabin. Guests may request electrical outlet adapters from the Information Office. 

Please note that no heat-generating devices (like electric kettles, bottle warmer for babies, electric blanket, etc.) are allowed onboard.

Animals

No animals are allowed on board, apart from recognised assistance dogs.

Bringing assistance dogs on board is, in any case, subject to approval by the company and must be requested by the Guest when booking.

Smoking Policy

In line with global standards, smoking areas on board are fewer than non-smoking areas and are indicated by signage and ashtrays. Smoking (including e-cigarettes) is not permitted in cabins, on cabin balconies and anywhere not expressly indicated by signage and ashtrays.
The Company reserves the right to levy a fee should passengers be found smoking in non designated areas of the vessel.  Repeatedly smoking in non- smoking areas can ultimately lead to disembarkation.
 
We remind you that throwing cigarette butts or anything else overboard at sea is strictly prohibited as it may seriously put in danger safety at sea.

Ship Phone Numbers

MSC MERAVIGLIA

MSC PREZIOSA

MSC DIVINA    

MSC SPLENDIDA 

by telephone:

by telephone:

by telephone:

by telephone:

00870773307950

00881677103280

0088 1677 100 955

00881677109941

00870773307951


by fax:


00870783934890

by fax:

by fax:

by fax:

00870783934892

00870 765 109 827

00870 765 097 165

00870 764 911 644

 

00870 765 109 830

00870 765 097 168

00870 764 911 647

 

 

 

 

MSC FANTASIA

MSC MAGNIFICA

MSC POESIA

MSC ORCHESTRA

by telephone:

by telephone:

by telephone:

by telephone:

00881677100693

00881677104853

00881677105010

00881677108142

00881677109648

00881677100803

by fax:


by fax:

00870 765 046 692

by fax:

by fax:

0033 562168264

00870 765 046 695

00870 764 837 23400

0033562168312



00870 764 837 237



 

 

 

MSC MUSICA

MSC OPERA

MSC LIRICA

MSC SINFONIA

by telephone:

by telephone:

by telephone:

by telephone:

0088 1677 100 883

00870 773925400

00870 773924260

00870 773925404

0088 1677 100 821

00870 773925401

00870 773924261

00870 773925405

by fax:

by fax:

by fax:

by fax:

0033562168286

0033 562168302

0033 562168066

0033 562168101


 

 

 

MSC ARMONIA

MSC SEASIDE 

 MSC BELLISSIMA

MSC SEAVIEW 

by telephone:

 by telephone: 

 by telephone: 

 by telephone:

00870 773925402

00870 773308291

00870773943806

 00870773940750

00870 773925403

00870 773308290

00870773943807

 00870773940751

by fax:

 

 by fax:

 by fax:

0033 562168220

 

0087 0783321004 

0087 0783321005

00870783937881

00870783937883



MSC GRANDIOSA                                       MSC VIRTUOSA                                           MSC SEASHORE

by telephone:                                              by telephone:                                               by telephone:

00870 773 941 881                                    00870773932856                                       00870 773248005

00870 773 941 882                                    00870773993064                                       00870 773249244 


by fax:

0087 078 332 2425

0087 078 332 2427

Littering

We ask our guests to not to throw anything into the sea and to work with us to safeguard the sea, marine life and the ecosystem.

Safety on Board

Safety on Board

A cruise isn’t just one of the most luxurious and relaxing ways to see the world, it’s also one of the safest. That’s because every cruise ship has to be built, equipped and operated in accordance with the strict requirements of the international maritime treaty known as the Safety of Life at Sea (SOLAS) Convention, developed by the International Maritime Organization, the UN agency responsible for shipping.
As a result, for example, all cruise ships must have regularly-checked lifeboats, life rafts and life preservers for every person on board, plus a specified minimum additional capacity.

The ultramodern ships in the MSC Cruises fleet go substantially above and beyond what is required, carrying backup mechanical, navigational and safety provisions.
Safety on Board
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